Refund policy
Return & Refund Policy
Last Updated: August 24, 2026
At Samuel Beauty, customer satisfaction is important to us. We understand that there may be occasions when a purchase does not meet your expectations. This Return & Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through our store.
1. Return Eligibility
We accept eligible return requests within 30 days of the date you receive your order.
To qualify for a return:
The item must be in the same condition in which it was received.
The item must be unused, unworn, and free from damage caused after delivery.
All original tags, labels, accessories, and packaging must be included where applicable.
You must provide a receipt, order confirmation, or other valid proof of purchase.
Items returned without first contacting us may not be accepted.
2. How to Request a Return
Before sending any product back, please contact our customer support team at yulsmelgravwig@gmail.com.
Please include your order number, name, the item(s) you wish to return, and the reason for the return. If the product arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.
Once your return request has been reviewed, we will provide you with return instructions and, when applicable, the appropriate return address.
Please do not send a return without receiving return instructions from us first.
3. Return Shipping
For returns resulting from a change of mind, an incorrect item ordered by the customer, or another reason not caused by Samuel Beauty, the customer is responsible for applicable return shipping costs unless otherwise agreed by us.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. After we verify the issue, Samuel Beauty will provide an appropriate resolution and cover reasonable return shipping costs when a return is required due to our error.
Original shipping charges are generally non-refundable unless the refund is related to an error on our part or otherwise required by applicable law.
We recommend using a trackable shipping service when returning merchandise. Samuel Beauty cannot be responsible for return packages lost or damaged while in transit to us when the customer arranges the return shipment.
4. Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery.
If your package contains a damaged, defective, or incorrect product, contact us as soon as possible at yulsmelgravwig@gmail.com so that we can review the problem.
Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate solution.
5. Items That Cannot Be Returned
For health, hygiene, safety, and other applicable reasons, certain products may not be eligible for return. These may include:
Products that have been opened, used, tested, or altered when they cannot be resold for hygiene or safety reasons.
Personal care or beauty products that have been opened or used where returning the product would create a health or hygiene concern.
Gift cards.
Personalized or custom-made products.
Items marked as final sale or non-returnable at the time of purchase, where permitted by law.
Products that are not returned in their original condition due to customer use, misuse, or damage.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
Nothing in this section is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.
6. Exchanges
If you would like a different product, size, color, or variation, please contact us to determine whether an exchange is available.
Exchange requests are subject to product availability and the same eligibility requirements that apply to returns.
Where a direct exchange is unavailable, you may be asked to return the eligible item for a refund and place a new order for the replacement product.
7. Refunds
After your return is received, we will inspect the item and notify you regarding the status of your refund.
If the return is approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
The time it takes for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.
8. Refunds for Orders Not Yet Received
A return period begins after an order has been delivered and does not replace any rights or remedies that may apply when an order is lost, significantly delayed, or never delivered.
If you believe your order has been lost or there is a delivery problem, please contact us at yulsmelgravwig@gmail.com with your order information so we can investigate the issue.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If the order has already been shipped, you may request a return after receiving it, subject to the eligibility requirements in this policy.
10. Contact Information
If you have questions about a return, refund, exchange, or this policy, please contact us:
Samuel Beauty
Address: 552 Morningstar Dr, Ellwood City, PA 16117, United States
Phone: +1 (724) 498-6225
Email: yulsmelgravwig@gmail.com
We recommend contacting us by email with your order number so that we can assist you as efficiently as possible.